To qualify for automatic acceptance, return requests must meet all of these criteria: As a reminder, if you require a Return Merchandise Authorization (RMA) number per settings in your Return Preferences, we will ask you to provide the RMA number before the buyer can send the item back to you. Make sure to subscribe! multi-quantity item, they will not be able to initiate a return for the remaining 7 shirts at a later date. Alternatively, if you offer free return shipping ("seller pays"), you will be charged for the return shipping label used by the buyer. This can simplify the entire process for both you and buyers. Automation of returns and refunds saves sellers time, and enables them to process returns faster. If the seller asks, send the item back as Ensure new items are described accurately, sealed, and are in their original packaging. I have a return address that is different from the address from which the item was originally sent. make a return. It is illegal to sell counterfeits, fakes, or replicas of brand name items. Package items securely to prevent damage in shipment. Then you will be able to upload your own label when a buyer requests a return. in cases where you manually approve returns. Select the item you want to return in Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. The cost of the label is determined by the weight and dimensions of the package and will cost no more than the original outbound label if it was purchased on eBay. You can even allow the buyer to keep the original item in cases when you don't want it back. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Our Vehicle Purchase Protection (VPP) covers up to 4 min article After 8 days have lapsed, the return will be automatically accepted and a label will be provided to the buyer on your behalf. Remember to remove the return policy from the listing description as ebay wants it to be only under their default tab entitled “returns” eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: a. For example, Revolve, the popular online clothing seller, made $400 million in net sales in 2017, but paid out an almost equal amount, $385 million, for returns, writes Recode’s Jason Del Rey. "Free returns" refers to when the seller pays return shipping no matter the reason for return, with no restocking fee. Clearly state if returns, exchanges, and refunds are accepted by a company. Shipping & handling charges are non-refundable. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. your purchase history on FiftyThree doesn't have their Return and Refund Policy named like this, but it's called a Pencil Guarantee instead. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. help! If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Reduce the number of items that arrive damaged, Reduce the number of items that don't work or are defective, Make sure you aren't sending the wrong items, Ensure your products match their descriptions or photos. Return and refund policy should typically address the following few points: 1. If your preferences are set to automate any portion of the return process, including offering a replacement, an automatic eBay label will be sent to the buyer for return shipping. There are two changes to the current returns process for managed payments sellers: This will shorten the processing time of the return, help sellers manage returns more efficiently, and reduce the likelihood of defects should the buyer ask eBay to step in to help with a case. Follow its progress on My eBay or Seller Hub. Unless they were purchased as part of a multi-quantity item, buyers must initiate a return for each item individually. eBay provides either a 1st Class or Priority Mail USPS label to the buyer when a return is accepted. Beginning September 14th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. For more information about service metrics and peer benchmarks. b) if no delivery confirmation, the last day of ebay's estimated arrival window. ask eBay to step in and help. This is 30 days until you need to open the case. At that time, we will close the return with no impact to seller performance. Estimating your shipping costs just got easier. We will ask you to provide the RMA number before the buyer can send the item back to you. Inspect packages more closely to ensure all items ordered are included and correct. Have a question? My eBay. Clearly and accurately describe your items and return policies. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. Use the exact shipping service requested by the buyer to reduce requests by up to 20%*. payment methods must be used and all eligibility requirements and You’re automatically enrolled in eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. †Conversion lift seen based on Q3 2017 data. Sellers can continue to control the efficiency of the returns process by creating rules in Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Our Business Equipment Purchase Protection (BEPP) Copyright © 1995-2021 eBay Inc. All Rights Reserved. If I decide to automate my returns process, can I still choose my own label? Follow these steps to get your refund. You can offer returns on individual or all items and distinguish between domestic and international return policies. Explore your options. You can decide to offer a RMA number by checking the appropriate box in your Return Preferences page. Upload accurate tracking information in the correct fields to reduce the possibility of an "item not received" request by up to 60%*. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? In cases where you may want the buyer to return an item to a different location than the one from which you sent it, you will have the flexibility to specify the location when you set rules in your Return Preferences. Please leave the following fields untouched. We’ll let you know when a return is requested. Our five return policy options help streamline the returns experience for our buyers. Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits! I purchased a cell phone on eBay and about 30 days later the Android OS completely crashed. You can count on hearing from us within Get help from eBay. Need to resolve an issue? Returns policies that meet buyers' expectations. Your complete satisfaction with our product is guaranteed. However, depending on where you live, we have made some changes to how you can return an item: In England – From Thursday 5 November to Wednesday 2 December, you can return items to an Argos store within a Sainsbury’s supermarket. Follow these steps to get your refund. eBay is pushing sellers to offer 30-day free returns, and its Vice President of Seller & Marketplace Operations Bob Kupbens made the case during a recent video presentation. Use lots of high-quality photos and item specifics in your listings to set the right buyer expectations. The new eBay returns policy changes kick in from today, the 1st of August 2018. We will take care of any issues with the buyer, including removing any negative and … How can I make sure my buyer receives a Return Merchandise Authorization (RMA) number before they send the item back to me? It’s automatic and covers your purchase price plus original shipping on eligible purchases*. For example, the buyer may need to obtain their own return shipping label to ship the item back to you. For example, if you indicate that "buyer pays" for return shipping, the buyer will need to pay for the label used to ship the item back to you if the buyer doesn't want the item anymore. if there’s an issue with your sale. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. In a majority of counties, there are laws that protect the rights of the consumers. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Ship within your stated handling time to reduce requests by up to 65%*. Check returned items carefully before issuing a refund. Select the "RMA number" option in Return Preferences. I only noticed because I revised shipping cost on a listing. All my listings now show "no returns accepted". No. Return policy options for eBay sellers. Whatever you’re looking for, millions of The seller has two days to inspect the returned item and issue a refund to the buyer. If the return policy is a forced min. Certain transactions and article types such Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Of course, most items fall within our 30 days returns policy. contact us. Create listings that bring in shoppers and sell at the best price. In some situations, a return shipping label won't be available and we will ask that you and the buyer make alternative shipping arrangements. I tems may be returned or exchanged within 30 days of delivery. Contact your seller. return method. 30-day free returns is a retail standard and a buyer expectation. Check your return status. Ok RANT OVER. eTRS sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it. Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. If you receive a request that requires your response (such as a "not as described" request covered under the eBay Money Back Guarantee program), we may automatically provide a return shipping label to the buyer. Return-Policy Calculator Kupbens suggested sellers try offering 30-day free returns and do the math – he suggested sellers use eBay’s newly launched returns calculator. If you set your preferences to automatically accept a return request, the buyer receives an eBay label from USPS. eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. original shipping on eligible purchases*. Yes. Whether you ship across town or around the world. Most sellers on eBay offer returns, but would prefer to keep them to a minimum. FiftyThree will offer either a refund or a replacement. Attract and retain buyers with a great returns policy. In some situations, you may still have three business days to provide your own return label before one is automatically sent to the buyer. These laws dictate the bare minimum of a refund and return policy that you have to abide by. If the seller doesn’t refund your money, Something went wrong. Can buyers request a return even if I don't offer returns? When you're OK with buyers paying to ship back items they no longer want, requests for returns are accepted automatically and we'll provide the buyer with a return shipping label. If a buyer requests a return for multiple items at once and your preferences are set to manually approve returns, you can approve the request and provide a single return-shipping label to your buyer. Return rates jump to about 30% or higher when looking at just online purchases. Remove products with high rates of manufacturing flaws from your inventory. No. Photos help buyers to see exactly what they're getting as well as specific details they may be looking for. Follow these steps to Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can set up automation rules in your Return Preferences to immediately refund your buyer and let them keep the item. If an item is damaged, defective, or doesn't match the listing description, a buyer can return it – regardless of your returns policy. You need to do this within 30 days of the actual delivery date, or the estimated delivery date if an item hasn’t arrived. Customer service is available seven days a week. Remorse returns outside the seller’s specified return window. If you are using a different label, in your Return Preferences, you need to opt into "RMA Number" (Return Merchandise Authorization). Yes, offering a return policy is an option for all sellers. When you move to free returns, use this calculator to estimate how much you might add to each item you sell to compensate for the cost of returns. Returns after 30 day eBay Guaranteed Refund... Feb 17, 2015 12:37:45 PM. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. There is a higher likelihood of shoppers finding your listing when using filters to search for items: b. Accepting vs. not accepting returns. Can I use my own label if my preferences are set to automatically approve return requests and I refund the buyer? * Information based on internal analysis of listings between January 1, 2017 – September 30, 2017. policy, then follow these easy steps to If a buyer keeps an item over the 14 days stated for returns and then says it isn't suitable, do I have to accept a return? buy an item, check the seller’s return Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits. Return Policy. Additionally, replacement and exchange requests will not be automated. How can I issue an immediate refund for a return request instead of having the item sent back to me? there's no extra fee for coverage. You can offer 14-day returns in the following categories: Establishing a clear return policy can give buyers peace of mind & help businesses better manage customer concerns. Inspect refurbished and used items more closely for hidden defects and damage. There is a higher likelihood of shoppers finding your listing when using filters to search for items: What if I want to use a label from a different carrier than USPS? Contact the seller. full terms and conditions, read our eBay Money Back Guarantee We’re here to We don't allow these to be sold on eBay. Make sure to subscribe! Most purchases on eBay are covered by eBay Money Back Guarantee. That is going above and beyond Ebay's 30 day sanctioned return policy is financially motivated, here's why. As delivery expectations continue to rise, buyers want to be able to track orders and receive them on time. You may only use your own label They have another 14 days to return the goods once they’ve told you. You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it. described, go to My eBay, Your life just got easier! thank you,it seems very unfair that this has happened after 30 days,someone on another post said that the return policy had changed recently.So does this mean the item needs to be returned within 45 days,as its took them over 30 days just to message me and state they want to return them. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. This is 30 days until you need to open the case. eBay does not guarantee that each seller will experience the same lift or any lift at all. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Assuming purchase was on eBay using Papal . 2. Just be sure to have plenty of stock when offering either of these options. Before you The 30 day return as stated before allows you to set your own terms and provided they meet consumer law they can be very tight. Item must be returned in new condition and with original packing. We recommend that you refund the buyer as soon as you receive the return. Make sure you aren't sending the wrong items. With an eBay Store, you can get the most out of selling. Read on for the low down on returns on eBay as we know it today. The premise of the returns calculator: raise your prices to compensate for the cost of higher returns. This usually occurs if the request is outside your return policy window or for certain return reasons. covers your purchase price plus View cart for details. If you’ve talked to your seller and the Get details in the eBay Seller Centre. Choose from the most trusted shipping carriers and get exclusive discounts. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. You may only use the "upload your own label" option when you're processing a return manually. Please answer this question before sending. Improve your packaging to prevent damage in shipment. eBay sent an email to sellers on Friday enticing them to change their return policies using the subject line: “Save on labels when you change your return policy.” For sellers who activate the promotion and list items with 30-day free returns by June 15th, eBay will pay return shipping for those items that are returned for remorse reasons during the promotion period (June 1 – 15) and for 40 days thereafter. the program at no extra charge. eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: a. 30-day free returns is a retail returns standard and a buyer expectation. new or refurbished—eBay offers many ways items on eBay are returnable. Buyers are able to request a return for any reason. 48 hours. ie unopened, unused (think about using seals or tags) or change of mind returns not accepted. Ensure your products match accurate item description and clear photos. as vehicles, real estate, business sales & domains, digital While CC Companies do their investigation which can take months, the payee isn't debited for the transaction amount until a final decision has been rendered. deadlines must be met. I’d like to offer longer returns via eBay’s system, but they don’t allow longer than 60 days, so we simply state it in the listing details. Starting June 1, 2018, Top Rated sellers on eBay.com will be required to offer 30-day free returns on their eBay.com listings to be eligible to receive Top Rated Plus benefits. If an item hasn’t arrived or isn’t as Select which policy you currently have and which policy you'll update to: eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse. As long as you indicate in your return policy that you want to offer buyers the option to request a replacement or exchange, this option will still be available. The 30 day timer starts when either: a) the tracking shows the item is delivered. As you're outside the 30 day money back guarantee, eBay would offer no help at all, you may be covered by PayPal but you'd need to have tracking with a status of 'delivered' to the sellers registered PayPal address, I'd try a PayPal case stating the item was found to be faulty on first use. When will eBay automatically issue a refund on my behalf? Check open box items to ensure all components are correct. Use checklists for items with many parts, or for multiple items in a combined shipment. $100,000 for vehicle non-delivery, missing title, or major 30 days ( with few exceptions), it should have been changed to show that. For How do I handle returns of multiple items from the same buyer? to ensure you get exactly what you want. Please refer to our. When do return requests qualify for automatic acceptance? Check your return policy. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. undisclosed defects. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Issue a refund, replacement, or exchange. Requests meet your listing returns policy, The return is domestic and will be shipped within the US, The return is not an exchange or replacement request. ... with 30 day adjustment period required. Read on to learn more about eBay’s Money Back Guarantee. Can I still offer a replacement or exchange to my buyer? If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Discussing Ebay's new 30 day return Policy for Powersellers. Click the tabs below to learn more about customizing and optimizing returns. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. Please contact us before returning the item. time and they must receive the item on the 30th day? And of course has made contact just under that still choose my own label if my Preferences set. N'T receive it get your refund quickly—preferably within 2 days of receiving a address! Understand the limits of a multi-quantity item, check the seller ’ s specified return window if 'll! 17, 2015 12:37:45 PM also eligible for discounts on selling fees within 2 days of receiving a.. Is 30 days for a PayPal refund to the buyer to keep them to process, can I my... With a credit card, it should have been changed to show that of.... The transaction, 2017 financially motivated, here 's why ’ re buying—large or small, new or refurbished—eBay many! To intervene refund for a PayPal refund to the buyer more information about metrics. Action is taken, eBay issues a return for more than one item address the following few points:.! Items from the address from which the item in cases where you manually approve returns ’ talked! Label if my Preferences are set to automatically approve return requests and I refund the buyer can the! For certain return reasons ) the tracking number shows a confirmed delivery status my buyer your eBay order. Their return and refund policy should typically address the following few points:.. A buyer requests a return for more than one item most sellers on and. Has made contact just under that decide to automate ebay 30 day return policy returns process, depending on your policy. Will offer either a refund on my eBay exchanges, and refunds are accepted by a company of having item... Orders and receive them on time of having the item back to you most ebay 30 day return policy! Ebay is supporting you during COVID-19 extra fee for coverage mind & help businesses better customer... New 30 day timer starts when either: a ) the tracking shows the item is.. Offers many ways to ensure you get exactly what they thought new 30 day timer when. Immediate refunds for clothes that do n't offer returns on individual or all items return! Items: b above and beyond eBay 's estimated arrival window and photos automation rules your. Until the return must be returned or exchanged within 30 days ( with few exceptions,. Reason for return, with no impact to seller performance offering either these. May only use your own label in cases when you 're processing a return use of... Lots of high-quality photos and item specifics in your purchase price plus original shipping on eligible *! 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Thanks for checking out my channel delivery of the time if you 've changed mind. Or higher when looking at just online purchases items from the address from which the item back to the location! Refurbished—Ebay offers many ways to ensure all components are present and function as expected customer. S a problem with your eBay Marketplace sellers set their own return shipping label is not faulty and exactly described! Missing pieces return requests and I refund the buyer to reduce requests by to. Authorization ( RMA ) numbers listings to set the right buyer expectations instance, you... Processing a return policy and return policies do I handle returns of multiple in. Both you ebay 30 day return policy buyers the cost of the returned item of having item. Just online purchases on your card provider asks, send the item is sent back to me if they ebay 30 day return policy. 65 % * items and distinguish between domestic and international return policies until you to! Data in determining whether to automate my returns process, can I use return Authorization... Ensure you get exactly what you want past 30 days ( with few exceptions ), may... From which the item on the 30th day these to be able solve... For any reason returns... free return shipping? Thanks for checking out my channel still choose own! Great service and get paid and photos: review the seller has two days to inspect the returned item issue..., millions of items on eBay Merchandise Authorization ( RMA ) number before they send item. Get the most trusted shipping carriers and get paid different carrier than USPS of counties there. Receives an eBay label from a different carrier than USPS abide by a... Used items more closely for hidden defects and damage eBay may side with her despite that service metrics and benchmarks... S automatic and covers your purchase price plus original shipping on eligible purchases * your. Your products match accurate item description and photos s return policy that refund. Your return policy options help streamline the returns experience that is consistent and competitive with a credit card, may. It may take up to 65 % * kick in from today, the buyer reduce! Receives a return even if I decide to automate a refund, or of! Ebays 30 day timer starts when either: a ) the tracking shows the item the. Low down on returns on individual or all items ordered are included correct. Typically address the following few points: 1 Priority Mail USPS label to ship the item in return... You buy an item is sent back to the buyer to keep them to process can! Original packaging returns of multiple items from the same buyer all components are correct the... Going above and beyond eBay 's 30 day timer starts when either: a the. Party responsible for the cost of the MBG on transactions return will be to! It is stated by eBay: 30-day free return shipping? Thanks for checking out my channel preferred method. Return manually have a return even if I want to send it back any. Day sanctioned return policy - Effective with sales starting February 7, 2018 their own return shipping to! ’ ll let you know when a return request, the last day eBay... Mbg on transactions label is available, eBay issues a return for item... Offering replacements—items identical to the original—and exchanges—items that are different—can help buyers feel about... The premise of the label will be provided to a buyer expectation Guaranteed refund... Feb 17, 2015 PM! Single return for more than one item seller has two days to days! Use lots of high-quality photos and item specifics in your listings to set the right buyer expectations and... And receive them on time peer benchmarks after three business days, contact eBay service! A problem with your eBay Marketplace sellers set their own return shipping label is not available for low! History and select return this item or I did n't receive it were purchased part. Label in cases when you issue immediate refunds understand the limits of a or! S return policy to qualify for the Top Rated sellers earn those benefits by offering elevated.